SHIPPING & PAYMENT
COVID19 SHIPPING INFO
All orders are still sent within our usual timeframe of 1-2 business days, with exception for launch days/sale periods where we will require additional time to dispatch your orders.
Both domestic & international orders are currently experiencing massive delays via Australia Post & Sendle for standard shipping. Please understand this is out of our control. There is an increase in online sales and a decrease in flights, not forgetting restrictions and lockdowns in place that have further contributed to delays.
We are doing our absolute best in this unprecedented time, we are happy to resend your tracking information should you email us, however there is nothing we can do to make our couriers deliver any faster. We ask that you closely monitor your tracking links and give up to 2 weeks for domestic orders and up to 8 weeks for international orders. We are unable to offer any refunds unless your order is deemed to be missing by our couriers or if it gets returned to us.
We highly recommend you choose the EXPRESS shipping option if you would like to reduce your waiting time. It comes at a cost but you can expect your order to arrive within half of the waiting times as mentioned above for standard shipping times.
We truly value your support in supporting small business in this unique time and ask for your patience in getting through this together.
*As a guideline, here are the estimated shipping times:
Standard - 9-12 business days
Express - 5-7 business days
Standard - up to 8 weeks
Express - up to 14 business days
*LATEST UPDATE as of 17 May 2020: we are no longer shipping standard for international orders, all orders will be shipped via DHL express
We use both Sendle and Australia Post.
Standard Shipping (Sendle 6-9 business days approximately) - $9
Express Shipping (AusPost 2-3 business days approximately) - $12
*FREE Standard Shipping on orders over $100
**Please note any courier delays are out of our control, we seek your understanding and patience
International Standard + Express Shipping Available
Prices are based on weight and will be calculated accordingly upon checkout
Please allow up to 14 business days (standard) and up to 7 business days (express) from order placement to receive your order. Due to different customs processes in your country, there can be varied delays which are out of our control. If you are concerned about your international order, please contact your country’s postal service (or AusPost/DHL for express orders) and quote your tracking number for further information.
Please note there are some countries that we do not ship to because of carrier limitations and higher shipment costs. If you have any questions regarding shipping to your country, please contact us at email@example.com.
Please allow 1 – 2 working days for order processing. You will receive a shipping confirmation email as soon as your order is on its way. Please note: It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and correct.
During sales period, please allow for an additional 2 working days for your order to be dispatched.
Please note that all product prices indicated and payments made on this site are in Australian Dollar Currency.
INTERNATIONAL TAXES AND DUTIES
International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs authority for applicable rates and charges as these vary between countries.
If your order contains both pre-order items and in-stock items, the order will be held until the pre-ordered item(s) arrive and then your order will be shipped together. Please let us know if you would like to spilt your order and have the in-stock items sent immediately. You will be required to pay any extra shopping fees if we ship items separately.