Please note that once parcels leave us, we are not held responsible. It is the customer's responsibility to ensure that your shipping details are correct and that the right shipping option is selected to prevent any issues. Please feel free to email us if you have any issues and we are happy to check with the courier to provide assistance wherever possible. 

**BLACK FRIDAY SHIPPING TIMES

Our dispatch team will work to send your order as quickly as possible. However, please allow for potential delays from our carriers; Australia Post, Australia Post International, and DHL Express due to the high volume of orders during this period. Please select EXPRESS SHIPPING if you would like to receive your order quicker once it leaves our warehouse. 


ORDER PROCESSING

Please allow 1 – 2 business days for your order to be processed. All orders are dispatched from Perth, Western Australia.

You will receive a shipping confirmation email as soon as your order is on its way. Please note: It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and correct. 

During peak times, please allow for an additional 2 working days for your order to be dispatched.

LOCAL PICK UP

Local pick up is available by appointment for Perth customers. Our office is located in Perth 6000 and we operate Monday - Friday only. 

DOMESTIC SHIPPING

We use Australia Post.

Standard Shipping (5-8 business days)
Australia Post - $13 

Express Shipping (2-3 business days approximately)
Australia Post - $15

*FREE Standard Shipping on orders over $150
***Please note any courier delays are out of our control, we seek your understanding and patience


INTERNATIONAL SHIPPING 

International Standard + Express Shipping Available
Prices are based on weight and will be calculated accordingly upon checkout

Please allow up to 7-14 business days (standard) and up to 5 business days (express) from order placement to receive your order. Due to different customs processes in your country, there can be varied delays which are out of our control. If you are concerned about your international order, please contact your country’s postal service (or AusPost/DHL for express orders) and quote your tracking number for further information.

Please note there are some countries that we do not ship to because of carrier limitations and higher shipment costs. If you have any questions regarding shipping to your country, please contact us at info@tinytrove.com.au.

PRE-ORDERS

If your order contains both pre-order items and in-stock items, the order will be held until the pre-ordered item(s) arrive and then your order will be shipped together. Please let us know if you would like to spilt your order and have the in-stock items sent immediately. You will be required to pay any extra shipping fees if we ship items separately.

PAYMENT

Please note that all product prices indicated and payments made on this site are in Australian Dollar Currency.


INTERNATIONAL TAXES AND DUTIES

International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs authority for applicable rates and charges as these vary between countries.